Returns
In the rare circumstance you are not entirely happy with your purchase we would be pleased to offer you a refund! We strive to ensure that the return process is as painless as possible. Returns need to be reported within 14 days after you made the purchase. After you Let us know you get an additional 14 days to send back the order the order. To be eligible for a return, the sunglasses must be unused and in the same condition that you received it. It must also be in the original packaging.
If your sunglasses arrived damaged please send us via info@seroptical.nl
Once we receive your returned package, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 days. However, you are responsible for the return shipping costs and the original shipping costs will also not be refunded.
Please note that Ser Optical does not accept returns for items based on personal preference, such as not liking the product. Additionally, we do not allow the substitution of parts or partial returns of an order.
Our return policy is designed to ensure fairness and maintain the highest standards of quality for all our customers. We encourage you to carefully review your order before completing your purchase. If you have any questions or concerns, please contact our customer service team, who will be happy to assist you.
Thank you for your understanding and support.
Our return address:
Ser Optical
Beitel 6B
6466 GZ Kerkrade
Nederland